Resume

Education

März. 2020 – 

Juni.  2020 – 

Feb.   2020  –  März    2020

Aug.  2020  –  Feb.      2016

RDSM | Education  – Rettungssanitäter

ADAC | Education  – First Aid Instructor

RDSM | Education  – Rettungsdiensthelfer

Vocational Training Center | Education  – interior decorator

Praktika

November 2020 | Dezember 2020 Rettungswachpraktikum | Bayerisches Rotes Kreuz

  • Qualified patient transport BRK
  • Ambulance shifts BRK
  • Emergency doctor car shifts BRK

June 2020 | July 2020 Clinical internship | Murnau Accident Hospital

  • Severe Burn Injury Unit | Intensive Care Specialty
  • Station cross section
  • Emergency Room

Qualifications and training

Customer support in the energy sector | Expertcloud / Maingau Energie Training duration: 6 days

– Call management
– Tariff consultations for gas, electricity and electromobility
– Tariff extension and adjustment
– quality management
– Cancellation and Revocation
– Invoicing and dunning
– Software and CRM training
– Data protection and transparency regulation
– e-mobility

Digital face-to-face courses

Customer support in the fixed network area | Yoummday / Deutsche Telekom Training duration: 4 weeks

– Conversation management
– Tariff consulting
– Tariff extension
– Home and fixed line troubleshooting
– Hardware consulting
– quality management
– Software and CRM training
– Data protection and transparency regulation

Customer support in mobile communications | Yoummday / Telefonica – O2 Training duration: 4 weeks

– Conversation management
– Tariff consulting
– Tariff extension
– Technical faults in mobile communications
– Sim cards and activation
– Hardware consulting
– Quality management
– Cancellation and revocation
– Billing and dunning
– Insurance services
– Software and CRM training
– Data protection and transparency regulation

Presence courses

Patient care Radio and communication Cooperation between fire brigade and rescue service

Languages

English – advanced knowledge in spoken and written

Professional experience - Self-employment

November 2020 –

October 2021 –

Yoummday Talents | Telefonica in the area of mobile customer service

My Expertcloud | Maingau Energie – Customer Service Electricity/Gas/e-Mobility

Medical services

November 2021 – 1 day

Medical Service – Sugar Mountain Techno Concert | Munich

October 2021 – 7 days

Covid 19 Testungen – Porsche Experience Center | Hockeneheim Ring

Professional experience - Employed

08 / 2020 – 10 / 2020 12 / 2019 – 01 / 2020 09 / 2019 – 10 / 2019

06 / 2019 – 08 / 2019

06 / 2019 – 06 / 2019

02 / 2019 – 06 / 2019

03 / 2018 – 10 / 2018

02 / 2018 – 02 / 2018

09 / 2017 – 02 / 2018

02 / 2017 – 05 / 2017

08 / 2016 – 12 / 2016

04 / 2016 – 06 / 2016

03 / 2016 – 04 / 2017

Volunteer experience paramedic service

2019 – 2019 Aicher Ambulanz Union

2017 – 2018 ASB München

Munich Oktoberfest | Munich – Theresienwiese

Horse Racing Riem | Munich Riem Horse Training Riem | Munich Riem Techno Concert Zenith | Munich Freimann Handball Games Audidome | Munich | Sendling Westpark Sports Event | Munich City Centre Jochen Schweizer Arena | Taufkirchen bei München Street live Festival | Munich City Centre Deutsche Bank | Promenadeplatz Munich Residential Building New Opening | Munich Freimann

2016 – 2017 BRK Ismaning

Munich Oktoberfest | Munich – Theresienwiese Lawnmower Bulldog Race | Erding Football Match | Munich Surrounding Area Athletic Sports Event | Munich Allianz Area

Schulbildung

Aug. 2012 – Feb. 2016

Sept. 2011 – Juli 2012 

Sept. 2006 – Juli 2011

Berufsschule Kirchseeon – Vocational training as an interior decorator

Vocational preparation – Vocational school Kirchseeon

Hauptschule Ismaning – Qualifying skin school leaving certificate

E-Learning Zertifikate

September 2020

World Health Organisation – Neue Atemwegserkrankungen inkl. COVID 19

Juni 2020

EMS1 Academy – Ambulance Safety and Design
UMPERLC – Weapons of Mass Destruction Awareness
IFRC – Code of Conduct
IFRC – Stay Safe Course 

Mai   2020 

PTS Training – Grundlagen der Digitalisierung

März 2020

Curendo Pflegecoach – Alzheimer und Demenz Pflege

HOBBIES AND INTERESTS